How SnudeRo works, and how we keep it safe
Here is exactly what happens when you book, how the money is handled, and what we do and don’t check. No small print.
For pet owners
- 1Find and compareSearch by postcode or town and compare sitters and pet hotels: prices per pet, photos, amenities and reviews.
- 2Ask, and meet firstEvery booking has a chat. Ask anything, and agree on a meet & greet before the stay.
- 3Send a requestChoose dates and pets and send a booking request. The sitter has 48 hours to answer; otherwise the request expires.
- 4Pay when the sitter says yesOnly after the sitter accepts do you pay: online, by card, within 24 hours. Until then, nothing is charged.
- 5During the stayStay in touch in the chat, with photos. You both get an email reminder the day before the stay starts.
- 6Leave a reviewWhen the stay is over, you can review the sitter. Reviews can only come from owners with a completed, paid booking.
For sitters and pet hotels
- 1Create a profileDescribe your home, services and prices per pet. A SnudeRo admin approves every new profile before it appears in search.
- 2Set up payoutsConnect a Stripe account for payouts. Stripe checks your identity document, and your profile then shows “ID verified”.
- 3Answer requestsAccept or decline booking requests within 48 hours, and send offers to care requests from owners within 40 km.
- 4Get paidOne day after each stay ends, Stripe pays the total minus SnudeRo’s 20% fee into your bank account. Founding sitters (the first 50 approved profiles) pay 10% for their first 6 months.
Payment and safety
Secure card payment
Payments are handled by Stripe. SnudeRo never sees or stores your card details.
Clear cancellation rules
Cancel at least 7 days before the start: full refund. At least 12 hours before: 50% back. Later: no refund. If the sitter cancels, you always get everything back. The start is 00:00 Danish time on the first day. Refunds go back to your card within 5–10 working days.
What “ID verified” means
Stripe, our payment partner, has checked the sitter’s identity document when they set up payouts. It is not a MitID login and not a criminal record check.
Real reviews
Only an owner whose booking was paid and has ended can write a review, so every review comes from a real stay.
Approved profiles
New sitter and pet hotel profiles are reviewed by SnudeRo before they can be found in search.
Your pet’s profile
Add health, medication, food and behaviour notes to your pet’s profile. The sitter sees them with the booking.
Report a problem
You can report a profile or a problem with a booking. Reports go to the SnudeRo team, not to the person you report.
In an emergency
If a person is in danger, call 112. If an animal is ill or injured, contact a vet straight away. Outside opening hours, call the emergency vet (dyrlægevagt).
What SnudeRo doesn’t do (yet)
- SnudeRo has no insurance or vet cover of its own. Ask the sitter whether they have liability insurance, and check what your own pet insurance covers.
- We don’t check criminal records, and “ID verified” is not a background check.
- There is no 24/7 phone line. Use the chat with your sitter, and the report button for problems.
- Pet hotels can show their permit number from Fødevarestyrelsen on their profile. We show it as the hotel entered it. We don’t verify it.
Our best advice: meet the sitter before you book, and read the reviews.
Questions and answers
Is my payment safe?
Yes. You pay by card through Stripe, and SnudeRo never sees your card details. You are only charged after the sitter has accepted your request.
What happens if I cancel?
At least 7 days before the start you get everything back, and at least 12 hours before you get 50% back. After that there is no refund.
What if the sitter cancels?
Then you always get the full amount back on your card, within 5–10 working days.
Is my pet insured during the stay?
Not through SnudeRo, as we don’t offer insurance. Ask the sitter about their liability insurance and check your own pet insurance before the stay.
What does “ID verified” mean?
Stripe has checked the sitter’s identity document when they set up payouts. It is not a criminal record check.
When does the sitter get paid?
One day after the stay ends, minus SnudeRo’s 20% fee.
What does it cost to be a sitter?
Nothing to join. SnudeRo keeps 20% of each paid booking. Founding sitters (the first 50 approved profiles) pay 10% on bookings paid in their first 6 months.