Terms of service

1. What SnudeRo is

SnudeRo is a marketplace that connects pet owners with independent pet sitters and pet hotels in Denmark. The care agreement is made directly between the owner and the sitter or hotel. SnudeRo is not the sitter’s employer and does not look after animals itself.

2. Your account

• You must be at least 18 years old.
• Give correct information and keep your password secret. You are responsible for what happens on your account.
• One account per person. We may suspend or close accounts that break these terms or the law.

3. Sitters and pet hotels

• Keep your profile, prices and calendar accurate and only accept bookings you can carry out.
• Follow Danish animal welfare rules and obtain any permits needed for commercial boarding.
• You are responsible for your own taxes and insurance.

4. Pet owners

• Tell the sitter about your pet’s health, vaccinations, medication and behaviour.
• Make sure your pet meets the sitter’s requirements, for example vaccinations.

5. Bookings and payment

SnudeRo's role. SnudeRo runs an online marketplace. The care itself is agreed between the pet owner and the sitter, and the sitter provides it in their own name and on their own responsibility; SnudeRo is not a party to that agreement. SnudeRo collects the payment from the owner as the sitter's agent, in the sitter's name and on their behalf, and passes it on to the sitter minus SnudeRo's fee. A payment to SnudeRo counts as payment to the sitter, and refunds under the cancellation rules are made on the sitter's behalf.

A booking is confirmed when the sitter has accepted it and the owner has paid. Prices are in Danish kroner (DKK). Payments are processed by Stripe; SnudeRo never sees your card details.

Prices and VAT. Sitters set their own prices. A sitter who is registered for VAT (moms) includes VAT in their prices and is responsible for it. SnudeRo's fee is SnudeRo's payment for its intermediary service and is charged to the sitter[, incl. 25% VAT, when SnudeRo is registered for VAT].

Cancellations and refunds. The start of a booking is 00:00 Danish time on the first booked day. If the owner cancels a paid booking at least 7 days before the start, they get a full refund. If they cancel at least 12 hours before the start, they get 50% back. After that there is no refund. If the sitter cancels, the owner always gets a full refund. A booking that has not been paid yet can be cancelled free of charge. Refunds go back to the card used for payment and can take 5–10 working days to show up.

Payments to sitters. SnudeRo keeps a fee of 20% of each paid booking. Founding sitters (the first 50 profiles approved by SnudeRo) pay 10% instead on bookings paid within 6 months of their approval; the fee for a booking is fixed when it is paid. One day after a booking ends, the rest is sent to the sitter through Stripe Connect. To receive money, a sitter must set up a Stripe account and accept the Stripe Connected Account Agreement (stripe.com/legal/connect-account), which includes the Stripe Services Agreement. Until the sitter has finished setting up payouts, SnudeRo holds the money due to them. Sitters are responsible for their own taxes; SnudeRo reports sitters’ income to the Danish Tax Agency where the law requires it.

Because bookings are for specific dates, the 14-day right of withdrawal does not apply (Danish Consumer Contracts Act, section 18(2)(12)); the cancellation rules above apply instead.

6. Messages, photos and reviews

Be respectful. Reviews must be honest and based on a real booking. We may remove content that is unlawful, abusive or misleading.

7. Liability

SnudeRo provides the platform but is not a party to the care agreement. To the extent the law allows, SnudeRo is not liable for injury, illness or damage that happens during a booking. Nothing in these terms limits your rights under mandatory consumer law.

8. Changes, law and complaints

We may update these terms and will tell you about important changes. Danish law applies. If we cannot solve a complaint together, consumers can complain to the Danish Consumer Complaints Board (Forbrugerklagenævnet) via Nævnenes Hus.

Contact: kontakt@snudero.dk.